Shopping FAQ

What can I buy here?

Shop original Silberhaze apparel, accessories, art, gifts and gift cards through this store. Grow Equipment pages link to selected nonliving equipment and supplies sold on Amazon.

How do equipment purchases work?

Select a model or pack, then choose Buy on Amazon. You complete that purchase on Amazon in a separate order. Read Amazon Shopping Help for pricing, delivery and return information.

Which apparel size should I choose?

Compare the individual product's size guide with a similar item you own. Sizing differs between products. Choose your size and color before adding to cart. See Size & Ordering Help.

When will my merchandise arrive?

Many items are produced after ordering. Production time and shipping time are separate, and items may arrive in separate shipments. Review checkout for the delivery options available to your address and read our Shipping Policy.

How do I track an order?

Check your shipping confirmation or customer account for merchandise order details. Equipment purchased on Amazon is tracked through your Amazon order history.

Can I return an item?

Review our Returns & Refunds Policy for purchases made here. For equipment purchased on Amazon, use the return options provided for that Amazon order.

Can I use a Silberhaze gift card for equipment?

No. Silberhaze gift cards are redeemed at this store's checkout, and cannot be used on Amazon.

Do you sell seeds or living materials here?

No. SilberhazeStore.com does not sell seeds, plants, clones, tissue cultures, germplasm or other biological materials. Cultivar names and plant artwork identify merchandise designs.

Where can I get help?

Email hello@silberhaze.com or visit Contact. Include your merchandise order number when asking about an existing order.