Shipping policy

Shipping Policy

We aim to get your order to you as quickly and efficiently as possible. Below are the details of how we handle shipping.

---

Processing Time

• All orders are processed within 1–3 business days.

• You will receive a confirmation email with tracking information once your order has shipped.

• Orders are not processed or shipped on weekends or holidays.

---

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Please note: Delivery times are estimates and may vary due to external factors such as customs delays or carrier issues.

---

International Shipping

We ship worldwide! Please note the following:

• International customers are responsible for any customs duties, taxes, or import fees required by your country.

• Shipping times may vary depending on your location and customs processing.

---

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking updates.

---

Lost or Stolen Packages

Silberhaze is not responsible for lost or stolen packages after delivery has been confirmed by the carrier. If your tracking information shows delivered but you haven’t received the package, please check with your local carrier or contact us for assistance.

---

Shipping Questions?

If you have any questions about your order or shipping options, feel free to reach out to us at hello@silberhaze.com.