Shipping policy
Shipping Policy
Delivery options depend on the products in your order and the destination you select at checkout.
Production and processing time
Most Printful merchandise is made to order. Production usually takes 2–5 business days before dispatch. Some footwear and all-over products may take 3–7 business days, and knitwear can take longer. Large orders, holidays and production issues can extend these estimates. Other supplier products follow the processing details on their listings.
Total delivery time includes production or processing time plus carrier transit time. Transit estimates shown at checkout apply after dispatch. Times are estimates and can vary with the product, fulfillment location and destination.
Shipping rates and separate shipments
Available shipping methods and final delivery charges are shown at checkout. Items from different suppliers or shipping profiles may arrive in separate shipments, and their applicable shipping charges may be combined.
Free delivery is available on eligible products and routes when checkout displays a free shipping option. Eligibility varies by product and destination. Discounts can affect any amount-based shipping offer.
International delivery
International delivery is available for eligible products and supported destinations. Enter your country and delivery address at checkout to see the available options. Availability can vary between products in the same order.
Duties, taxes or import fees collected at checkout are shown in your order total. International customers are responsible for applicable customs charges that were not collected at checkout. If a carrier requests a charge that appears to duplicate an amount already paid, contact hello@silberhaze.com with your order number and the carrier’s notice so we can investigate. Customs processing and carrier delays can extend delivery time.
Products purchased on Amazon
Products marked “Buy on Amazon” are purchased through the Amazon listing using that button. Current pricing, availability, delivery and returns follow the Amazon listing.
Order tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 24–48 hours for tracking updates. Separate shipments may have separate tracking details.
Lost or stolen packages
Silberhaze is not responsible for lost or stolen packages after delivery has been confirmed by the carrier. If your tracking information shows delivered but you have not received the package, please check with your local carrier or contact us for assistance.
Shipping questions
For help with your order or shipping options, contact hello@silberhaze.com.